Frequently Asked Questions/ Options

Contact Us
Contact Us
Payment Options
Payment Options
Shipping Options
Shipping Options
Warranty Details
Warranty Details
Returns Policy
Returns Policy
FAQ
FAQ
Privacy Policy
Privacy Policy
Terms/Conditions
Terms & Conditions

Contact Details


Company Details Contact Options Office Details

Led Lighting Products Australia

N & I Technologies PTY LTD T/A LED Lighting Products Australia

ABN: 31 617 194 886

Email Us

sales(at)ledlightingaustralia.net.au

Phone Us

Phone: +61 7 5538 3611

Fax:

Hours: Mon-Fri 9:00am - 4:00pm AEST

Office Details

Upper Coomera, QLD 4209, AUSTRALIA

Postal Details

P.O. Box 105 Upper Coomera QLD 4209 AUSTRALIA

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Payment Options


Payments via phone. What are my options?

If you phone an order we can process VisaMastercard & AMEX only.

VisaMaster Card

Credit Card processing over the phone is only available on weekdays between 8am to 4pm AEST.

Note: There is a 1.5% Surcharge on Visa & MasterCard.

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Credit Card

You can purchase goods and pay via Commonwealth Bank Internet Payment Service which provides a secure virtual point of sale gateway to accept and process Internet payment transactions. For Australian & NZ buyers only. They accept Visa, Mastercard & AMEX.

VisaMaster Card

Note: There is a 1.5% Surcharge on Visa & MasterCard.

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Payment via Paypal

Paypal is a good option for both buyer and seller as it offers significant fraud protection.

Visa, Mastercard & AMEX

For Overseas Buyers

For overseas buyers Paypal is the only option we accept. Paypal also supports a wider range of credit cards including Amercian Express.

Note: There is a 3.0% Surcharge on purchases made using Paypal.

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Payment via Direct Deposit

Acct: LED Lighting Products Australia
BSB : 064-474
AcctNo : 1069 5619

Note: Please include your order number in the comments or reference area when depositing. If your banking institution does not include this facility please send an email to accounts stating your order number so we can process your order immediately.

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Cheque & Postal Order

Simply send a copy of your order with cheque or postal order to the address below:

Led Lighting Products Australia

P.O. Box 105 Upper Coomera QLD 4209, Australia

Note: Please include your order number in the letter. If you do not have an order number please call us.

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Shipping Options


All orders are shipped daily via either STARTRACK or Fastway services.

All orders are trackable, insured and require a signature upon receipt unless you notify us otherwise during checkout. You can trace your shipment via one of the links below.

If you wish to sign for the goods please make sure that there will be someone available during business hours at the shipping address. In the event the shipping service provider are unable to deliver they will request extra charges for delivery.

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Frequenlty Asked Questions.


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What LED Downlight Kits should I buy for my house?

The GU10 (240V) Down Light kits do not require a Transformer LED Driver. These are installed directly into the downlight bulb. The added advantage to these fittings is that if you want a brighter light or change the colour temperature, say from warm white to a cool white all that you need to do is change out the downlight bulb.

The MR16 Down light kits have the same advantages as the GU10 kits but require a driver to run the 12 volt bulbs.

Complete Gimble downlight kits have been developed for areas that require more light than the standard GU10 and MR16. These start where the GU10 and MR16 stop being 10 watts and go up to 18Watts.

Please NOTE all downlights in these ranges have a 90mm ceiling hole cut out so in the event you decide to change there is no issues with the ceiling hole size.


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Do LED Downlights (MR16) require separate drivers?

Our downlights do work with a number of transformers on the market and it a good idea to check all light fittings in the house in the event you have different brands of transformers.

Once this is established and you have found the LED lights that are not compatible with your current transformers, you will need to get these changed over for our new LED Drivers.

These come with an Australian plug one end and the MR16 the other.

Please CLICK HERE TO BUY

Your alternative and what a lot of my clients are doing is to remove the transformer completely and change the system to the GU10 fitting, this removes all issues with transformers - LED drivers and brings your system back to the standard 240V.

Please CLICK HERE TO BUY


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Do LED Downlights (GU10) require separate drivers?

No the GU10 LED are a plug and play set up. Just remove the old downlight and replace it with the new LED GU10 Bulb. CLICK HERE TO BUY the GU10 LED


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Warm White or Cool White?

Warm white are predominately used in places like lounges, bedrooms, dinning areas etc where the Cool White is used in more work related areas such as kitchens, bathrooms, outside eve areas and garages. Cool whites are associated with concentration and help to reduce visual and mental fatigue. In general cool white appears brighter than warm white. The warm white and cool white descriptions are only a guide to colour within a certain range, different bulbs or different batches of the same bulb may vary in colour within that range.


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What is the difference between warm white and cool white?

Lights come in different 'colour temperatures', warm white is between 3000 kelvin and 3500k and has a yellowish glow. Cool whites are between 5000k and 7000k and contain more blue tones, they are closer to the colour of daylight and are good for concentration. The warm white and cool white descriptions are only a guide to colour within a certain range, different bulbs or different batches of the same bulb may vary in colour within that range.


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Will I be able to put my new LED bulb (Bayonet and screw bulbs) straight into my existing light fittings?

Yes. Our range of LED's are a plug and play application, just remove the existing screw or bayonet fitting bulb and replace it with the NEW LED bulb. CLICK HERE TO BUY


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Will LED's work with existing dimmers?

Only if the LED is specifically marked 'Dimmable'. A dimmable LED uses a different internal driver to a non-dimmable LED. These dimmable LED's do not work with all existing dimmers but the range is growing as manufacturers continue to make improvements and new drivers become available. Using a non dimmable LED bulb on a circuit which includes a dimmer will void your warranty.


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How long do LED's last?

The LED itself may last up to and in many cases beyond 50,000 hours. The weak link is the drivers for the LED's, these are like transformers and will eventually fail and is what dies in power spikes etc.


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Why should I choose LED's over compact fluorescent light bulbs?

LEDs' are the superior choice for a multitude of reasons.

  • LED's use very little energy, often far less than the compact fluorescent bulbs that are currently being marketed as 'energy saving'. This translates to significant savings on your power bill.
  • The LED itself may last up to and in many cases beyond 50 000 hours. The weak link is the drivers for the LED's, these are like transformers and will eventually fail and is what dies in power spikes etc
  • This makes them much cheaper than other bulbs in the long term but also saves the time and inconvenience of having to change bulbs regularly, particularly in hard to reach places.
  • LED's emit no UV light and are safe for people with health problems that are affected by fluorescent lights.
  • LED's produce very little heat, greatly reducing the strain on air conditioning systems and therefore further reducing energy consumption.
  • LED's can be retro fitted into most standard lighting fixtures.
  • LED's emit no audible buzz that can make fluorescent bulbs very annoying and interfere with radio frequencies.
  • LED's are mercury free, they pose no immediate threat if they are broken and they do not require hazardous waste disposal. Compact fluorescents are highly toxic if broken and should be disposed of as hazardous waste.
  • LED's come in a huge range of styles and colours to suit any application.
  • LED's are shock and vibration resistant, there are no fragile filaments that can be easily damaged.

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What does LED stand for?

LED stands for Light Emitting Diode, an example of solid state lighting.


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How much energy can I save if I change to LED's?

Of course lights for various purposes will have different specifications but on average an LED will use 1/8th of the power of a standard incandescent bulb. Most commonly used LED bulbs use between 1 and 15 watts. Rarely will you see an LED that uses more than 15 watts of power. This means that in general, LED's use less power than compact fluoro bulbs which are currently being marketed as 'energy saving'. Please Click Here to use our Savings Calculator


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Why do I need to change anyway?

In February 2007 the Australian government enacted a law that will ban the sale of most incandescent bulbs by 2010. Until recently the only alternative we had been given was to use compact fluorescent bulbs which contain hazardous levels of mercury. LED's are a far cleaner and safer choice.


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What fitting do LED's support?

Bayonet Cap

Edison Screw

MR16 (2 Pin)

GU10

G13 - 2 Pin

B22

E27

MR16

GU10

G13

Small Bayonet Cap and Bayonet Cap fittings. Abbreviation SBC or B15 and BC or B22. Usually found in older style fittings.

E27 (27mm) - Edison Screw ES

Most commonly used for recessed downlights. MR16 Pins they are approximately 5.3mm apart. MR16 bulbs are 50mm across.

Most commonly used for recessed downlights.

Fluorescent strips generally have a two-pin fitting at both ends of the tube. Standard size T8 (25mm) and the larger T12 (38mm) tubes both use the G13 fitting. The smaller T5 (16mm) tubes use the G5 fitting with 5mm between the two pins.
Click here to download the LED Tube Light Installation instructions.


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Do LED's contain Mercury like CFL's do?

No! Mercury is a highly toxic Neurotoxin, many people are unaware of it's use in any fluorescent light bulb and are not educated on the strict cleanup procedures they should follow should one break in their presence. Millions of these mercury containing light bulbs are being thrown away into our landfills risking the contamination of our ground water.


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Why haven't I heard of LED's before?

LED's have been around for decades in our cars and as indicators on electronic devices but their use was limited by manufacturers inability to create a white LED. Recent developments have made a white LED possible and the LED has since moved ahead in leaps and bounds to the point where we can now offer an LED alternative for any lighting application. Cost had also been a prohibitive factor in popularising LED's but as you can see from our prices cost is no longer a concern, particularly when the LED's long life and energy efficiency are taken into consideration.


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How much do LED's cost compared to other lights on the market?

The price of LED's varies depending on the application and the number, size and quality of LED's included in any one light bulb. In many cases LED's are available at a price that is comparative to compact fluorescent bulbs. When considering price, attention should also be given to how much energy LED's save therefore reducing power bills and their extremely long lifespan.


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Are LED's as bright as normal incandescent bulbs?

In the past LED's have had a reputation for not being bright enough, you do need to be careful what you are buying and who you are buying them from. Individual LED's can vary greatly in size and quality. We have personally tested all the LED's we sell and we give an approximate indication of the wattage of the incandescent bulb they are an effective replacement for. LED light is usually more directional than incandescent light and they do emit a different kind of light to incandescent bulbs, it is recommended that you install them and give yourself a day or two to get used to the different look of the room. The first time you turn them on the room may feel quite different but you'll find after you've been away and then re-entered the room a couple of times you get used to the new look very quickly.


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Disposal is a big problem for compact fluorescents, how should LED's be disposed of?

If a bulb is broken, it poses absolutely no immediate health risk, simply sweep up the pieces and place them in the bin. Landfill is the recommended method of disposal.


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What are Cree LED's?

Cree is a manufacturer of LED's. Our products use a range of LED's including such brands as Cree (USA), Edison (Taiwan), Epistar (Taiwan) and Bridgelux (USA)


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What are the CE and RoHS Certifications?

The CE marking is a mandatory European marking for certain product groups to indicate conformity with the essential health and safety requirements set out in European Directives. To permit the use of a CE mark on a product, proof that the item meets the relevant requirements must be documented. The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and electronic equipment". This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants.


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Do we offer a warranty?

Yes we do. All the products sold on this site come with 2 years warranty on faulty goods. This is certainly much better than any fluorescent product which offers no warranty and lists a 20% failure rate as satisfactory. Depending on usage the money saved through reduced energy consumption has more than paid for the bulb before the warranty expires, so under these circumstances there is no chance of financial loss.


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I have heard heat is a problem for LED's?

Yes, heat is an LED's Number 1 enemy. When too much wattage is pushed through an LED it creates too much heat and the lamp will fail. This is the reason manufacturers took a long time to develop brightness in small bulbs such as a 50W halogen replacement, it was very difficult to create that level of brightness in such a small area without also creating too much heat. This is a problem that has been successfully overcome during the last year. The environment in which the LED bulb is placed can also impact it's lifespan. Ambient temperatures should be between-20°C - +50°C and the bulb should be adequately ventilated to allow any heat generated to dissipate. The surface temperature of an LED will be approximately 50oC-60oC which is not too hot to touch but probably too hot to be comfortable holding for long.


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Lumen?

A lumen is a unit of measurement that is used to express how much illumination a light source provides. An easy way to illustrate this measurement is to imagine a birthday cake with candles. A lamp that puts out 1 lumen of light is as bright as 1 birthday candle. A lamp that puts out 100 lumens of light is as bright as 100 candles. Thus, the higher the amount of lumens the brighter the light.


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Luminous Efficacy?

Luminous efficacy measures how efficient a light source is at converting electricity power to light. It is measured in lumen output per unit power input (watt). Efficacy = lumen / wattage
Incandescents = 12.8 lm/W
Halogens = 14.4 lm/W
Compact Fluorescents = 45 lm/W
LEDs = 70 - 80 lm/W


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Beam Angle?

Beam angle refers to a light source's measure of spread which is measured in degrees. A light's beam angle is determined when its lux level drops to half of the intensity of the centre beam (see diagram). Beam angles are commonly 15, 30, 45 and 60 degrees.


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Gimble?

A light that is gimballed allows the direction of the light to be adjusted to a certain degree. Gimbles are useful if you need the light to be projected in a certain direction, i.e. if light needs to point down a hallway.


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Watt?

A watt is a unit of electrical power. We measure electrical usage in watts and pay for our electricity by the number of watts we use. Typically a standard halogen incandescent bulb operates at 50 watts. In contrast LEDs can be just as bright while using about a quarter of the watts.


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Advantages to Using LED's
  • Efficiency: LEDs emit more light per watt than incandescent light bulbs. Their efficiency is not affected by shape and size, unlike fluorescent light bulbs or tubes.
  • Color: LEDs can emit light of an intended color without using any color filters as traditional lighting methods need. This is more efficient and can lower initial costs.
  • Size: LEDs can be very small (smaller than 2 mm2) and are easily populated onto printed circuit boards.
  • On/Off time: LEDs light up very quickly. A typical red indicator LED will achieve full brightness in under a microsecond.] LEDs used in communications devices can have even faster response times.
  • Cycling: LEDs are ideal for uses subject to frequent on-off cycling, unlike fluorescent lamps that fail faster when cycled often, or HID lamps that require a long time before restarting.
  • Dimming: LEDs can very easily be dimmed either by pulse-width modulation or lowering the forward current.
  • Cool light: In contrast to most light sources, LEDs radiate very little heat in the form of IR that can cause damage to sensitive objects or fabrics. Wasted energy is dispersed as heat through the base of the LED.
  • Slow failure: LEDs mostly fail by dimming over time, rather than the abrupt failure of incandescent bulbs.
  • Lifetime: LEDs can have a relatively long useful life. One report estimates 35,000 to 50,000 hours of useful life, though time to complete failure may be longer.[95] Fluorescent tubes typically are rated at about 10,000 to 15,000 hours, depending partly on the conditions of use, and incandescent light bulbs at 1,000–2,000 hours.
  • Shock resistance: LEDs, being solid state components, are difficult to damage with external shock, unlike fluorescent and incandescent bulbs, which are fragile.
  • Focus: The solid package of the LED can be designed to focus its light. Incandescent and fluorescent sources often require an external reflector to collect light and direct it in a usable manner.

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Gimble Recommendations?

Please read below recommendations for room types in a standard house with 2.04 metre to 3.0 metre ceilings

  1. Kitchen = 7 - 10 Watt downlights in Cool White (approximately 1000mm apart)
  2. Bedrooms = 6 - 7 Watt downlights in Warm White (allow 4 per average bedroom)
  3. Bathrooms = 7 - -10 Watt downlights in Cool White
  4. Walk in Robe = 6 - 7 Watt downlights in Warm White
  5. Toilets = 6 - 7 Watt downlights in Cool White
  6. Hallways: 7 - 10 Watt downlights in Warm White
  7. Study: = 7 - 10 Watt downlights in Warm White
  8. Lounge = 10 - 12 - 14 Watt downlights in Warm White either non dimmable and put them on different circuits or use the dimmable units. Personal preference. I have 12w in a ceiling height of 4.0 metres and works well.
  9. Theatre: = 6 - 7 Watt downlights in Warm White
  10. Outside Eve areas: 7 - 10 Watt downlights in Cool or warm White, This is personal preference to colour temperature
  11. Garage = 12 Watt Downlight Cool White allow 4 for a two car space

If you are ready to place an order, please email me the complete list so we can give you a better bulk price. Please CLICK HERE TO VIEW PRODUCT


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Why do LED Lights Die?

The reason an LED fixture dies is erratic power or power surges. All LED's require a Driver (transformer) that transfers the power from 240 volts house power down to 12-36volts DC that power the LED units.


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What happens when there is a power surge or erratic power?

The power travels through the driver and onto the LED's. As the driver is an electronic component and is between the 240 volt power and the LED's, this is the first component to die, it is a bit like a fuse the LED's won't be affected.
Please NOTEWhen you have one or more LED products die in a short period of time it is not covered by warranty as it will be a power surge that has caused this.


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Do panel lights come in Warm White?

We only carry the cool white as the main use of these lights is to light work environment. The warm white are more for mood lighting. The minimum order for the warm white is ten units and take around 5-6 week from placement of order to delivery.


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Do your in ceiling downlights need heat covers to keep ceiling insulation away from the light body?

No LED's as a principal don't let off enough heat but you should always have them installed in the event of an electrical short and to stop the insulation covering the light thus overheating the light and thus reducing the life of the product.


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Do the lights give off much heat, or enough heat to create a potential fire hazard like Halogen lights could?

No LED's as a principal don't let off enough heat but you should always have them installed in the event of an electrical short and to stop the insulation covering the light thus overheating the light and thus reducing the life of the product.


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Can I lay insulation over the top of my LED lights?

No. Regulations for the minimum clearance of insulation around a light in the ceiling differ from state to state. Laying anything over a light fitting will cause the light to overheat and thus reducing the life of that light. Please check with your electrician or local authorities for the regulations in your State.


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How are the Panel lights installed?

These are either mounted into suspended ceilings the same as you would with a fluro trough.


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LED Panel Hang Kit?

The LED Panel hang wire is a stainless cable hanging system that you can adjust up to one metre. You can purchase this with your panel light. Please download the installation manual here.


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What is the diference between E26 and E39-E40
Designation Base diameter (thread external) Name IEC 60061-1 standard sheet
E5 5 mm Lilliput Edison Screw (LES) 7004-25
E10 10 mm Miniature Edison Screw (MES) 7004-22
E11 11 mm Mini-Candelabra Edison Screw (mini-can) (7004-6-1)
E12 12 mm Candelabra Edison Screw (CES) 7004-28
E14 14 mm Small Edison Screw (SES) 7004-23
E17 17 mm Intermediate Edison Screw (IES) 7004-26
E26 26 mm [Medium] (one-inch) Edison Screw (ES or MES) 7004-21A-2
E27 27 mm [Medium] Edison Screw (ES) 7004-21
E29 29 mm [Admedium] Edison Screw (ES)
E39 39 mm Single-contact (Mogul- in America) Goliath Edison Screw (GES) 7004-24-A1
E40 40 mm (Mogul) Goliath Edison Screw (GES) 7004-24

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Returns Policy


Led Lighting Products Australia has the right to assess the age and condition of returned merchandise prior to offering a repair, exchange or credit note. Unless the merchandise is deemed a genuine manufacturers fault exchanges and refunds may not be provided after prolonged use.

If the goods are opened a restocking fee may be applied.

If applicable credits will be raised at the lowest of the current or invoiced value

Customer is responsible for all shipping and insurance charges associated with returning products pursuant to returns authorisation.

Please note that items sent back are at your cost and not COD. Led Lighting Products Australia will not accept any liability for goods lost or damaged in transit to our warehouse.

Customer is responsible for ensuring that all goods are adequately packed to prevent damage in transit. Any goods found to be physically damaged upon receipt will be returned.

Customer is responsible for ensuring that goods are returned using a courier or registered mail service that is able to provide a proof of delivery (POD) upon request. Led Lighting Products Australia will not accept liability for any returned goods where the customer cannot provide a proof of delivery (POD).

Please send the led lighting products to:
Returns Department
Led Lighting Products Australia
P.O. Box 105 Upper Coomera QLD 4209, Australia

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Limitation Of Liability And Warranty


All items offered for sale on this site have been displayed with the pictures and text supplied by the manufacturer. Whilst every effort is made to verify this information, mistakes can occur for which Led Lighting Products Australia cannot accept any liability.

If however, this effects the use of your purchase, we will be happy to exchange any item as detailed in the return and refunds section within Store Policies.

Warranty for all items remains with the manufacturer.

Why do LED Lights Die

The reason an LED fixture dies is erratic power or power surges. All LED's require a Driver (transformer) that transfers the power from 240 volts house power down to 12-36volts DC that power the LED units.

What happens when there is a power surge or erratic power?

The power travels through the driver and onto the LED's. As the driver is an electronic component and is between the 240 volt power and the LED's, this is the first component to die, it is a bit like a fuse the LED's won't be affected.
Please NOTE: When you have one or more LED products die in a short period of time it is not covered by warranty as it will be a power surge that has caused this.

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Privacy Policy


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

  • We do not collect personal information if you only browse this website.
  • When we do collect personal information, it is our usual practice to collect this information directly from you. We do that when you place an order with us. Personal information may include your name, postal address, telephone number and email address.
  • Online payments are handled by Suncorp and Paypal external third party service providers. We do not see or store your credit card or banking details. Please check the Suncorp and paypal.com.au websites for details of their privacy policies and security measures.
  • Our server may log details about any computer used to access the Website (such as the IP address, operating system and browser type), the date and time of access, and details of the information downloaded.
  • We only use your personal information for the purposes for which you give it to us and for internal management purposes. You agree to us using your email address to send you messages concerning your order/enquiry, any orders you place and information about the products sold by us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.
  • We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:
    • you have consented;
    • you would expect us to or we have told you we will;
    • it is required or authorised by law;
    • it will prevent or lessen a serious and imminent threat to somebody's life or health; or
    • the disclosure is reasonably necessary for law enforcement.
  • You may request us to remove your personal information from our database by emailing us.
  • Under the Privacy Act 1988 (Cth) you have a right to request access to your personal information held by us. You may do this by sending us an email using our help centre or by writing to us.

Cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

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Terms & Conditions


User agreement

  • By visiting and/or using the http://www.ledlightingaustralia.net.au website, associated services and functionality ("the website") you agree to be bound by this user agreement ("agreement").
  • This agreement is formed between you and N & I Technologies PTY LTD T/A LED Lighting Products Australia (ABN 31 617 194 886) of P.O. Box 105 Upper Coomera QLD 4209, Australia Australia ("us", "our", "we"). "you", "user", "member" and "visitor" means anyone who visits this website.
  • If you do not agree to any provisions of this agreement, you must not use the website.
  • We reserve the right to make changes to this agreement from time to time at our sole discretion. By continuing to use the website, you agree to be bound by the changes. We are not obliged to notify you of any changes but we will endeavour to alert you to any significant changes. Nevertheless, you should check our published agreement and policies from time to time to acquaint yourself with the current version.

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Legal Capacity

  • By making an on-line purchase you accept these terms and conditions and acknowledge that you:
    • are over eighteen (18) years of age, and/or
    • are entering into a legal contract with us.
  • Should we suffer any loss or damage, as a result of a transaction entered into by a minor, we reserve the right to take legal action and seek compensation for such losses from the parents or guardians of the minor who caused the order to be placed.

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Supply of services to You / Termination

  • We aim to provide a positive experience for all users and members. Accordingly, we reserve the right to change (ie alter, remove or add functionality) the website at any time. We do not guarantee that you will be able to access the website in the same way or with the same equipment or software you used prior to the change.
  • We may stop (temporarily or permanently) providing access to the website to you, or to visitors or members generally, at our discretion and without prior notice to you.

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Disclaimer

  • We will provide services with due care and skill but we do not warrant that our services will be provided without fault or disruption. To the extent allowed by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
    • errors, mistakes or inaccuracies on the website;
    • you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
    • personal injury or property damage of any nature resulting from your access to, and use of, the website;
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    • any interruption or cessation of transmission to or from our website;
    • any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our website by any third party; and/or
    • the merchantability or fitness for any purpose of any product or service of any linked sites. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the website or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party providers of products and services.
  • We do not take responsibility for direct or indirect damages, or consequential losses suffered by use of fraudulent or unauthorised web address. The only authorised access point is http://www.ledlightingaustralia.net.au with no characters before or after "http://www.ledlightingaustralia.net.au".
  • Where any law implies a warranty into this agreement which may not be lawfully excluded then to the extent allowed by law, our liability for breach of the warranty will at our option be limited to:
    • in the case of goods:
      • the replacement of the goods or the supply of equivalent goods;
      • the repair of the goods;
      • the payment of the cost of replacing the goods or of acquiring equivalent goods; or
      • the payment of the cost of having the goods repaired; and
    • in the case of services:
      • the resupply of our services, or
      • the payment of the cost of resupply of our services.

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Use of services by you

  • You agree to use the website only for purposes that are permitted by:
    • this agreement;
    • any applicable law or regulation; and/or
    • generally accepted practice or guidelines.
  • You agree not to access (or attempt to access) any part of the Website by any means other than through the interface provided by us.
  • You agree that you will not engage in any activity that interferes with or disrupts the website or the servers and networks that host the website.
  • You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any content or enforce limitations on the use of the website or the content therein.
  • You agree not to use, copy, distribute or commercialise content except as permitted by this agreement, by law or with our prior written consent.
  • You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.

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Information on this Website

  • Information about products (ie goods and services) on the website is based on material provided by suppliers and product manufacturers.
  • You understand and agree that we cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by manufacturers or suppliers changing product specifications without notice to us.
  • You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.

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Orders

  • Orders placed by you are offers to purchase particular product under the terms and conditions in this agreement at the price specified (including delivery and other charges).
  • We reserve the right to accept or reject your offer for any reason (or no reason) including, but not limited to, the unavailability of any product, an error in the price or product description, or an error in your order. In the event that we cancel your order, we will provide a full refund of any payment received.

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Price

  • The prices of products, delivery and other charges shown are in Australian dollars and include GST where applicable.
  • Prices are current at time of display but are subject to change.

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Payment

  • All payments must be received in full prior to dispatch. Please read the Payment section of the website for payment options.
  • If your payment is not received or declined by your bank or credit card issuer, we cannot hold product against your order.

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Supply of product

  • Subject to this agreement, we will supply to you the products shown on your order confirmation.
  • You understand that we will use our best endeavours to meet stated timeframes for dispatch and delivery, however many factors can affect these timeframes and we cannot guarantee that they will always be met.
  • Please read the Delivery section of the website for delivery options and details.
  • We do not allow personal pick up, unless organised and authorised by a member of our sales team.

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Risk and Title

  • We retain ownership of goods until payment is received in full.
  • Risk in goods, such as loss or damage, passes to you upon delivery.

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Change of mind returns / Store credit

  • Your satisfaction is our number one priority however, please choose carefully as we do not refund or exchange simply because you changed your mind or the product was not what you expected.
  • Please contact us via email to obtain a Return Authorisation Number as no returns can be accepted without one.

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Statutory Conditions and Warranty / Refunds

  • The Australian Consumer Law ("Law") which forms part of the Competition and Consumer Act 2010 (Cth) implies into consumer contracts certain statutory conditions and warranties which cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by the manufacturer or supplier. Where there is a breach of such a warranty relating to goods or services, and the breach is in terms of the Australian Consumer Law, a "major" failure, then the remedy will be limited to a refund or a replacement, at your election. In all other cases, a breach of such warranty will give rise to a refund or replacement at our election.
  • As supplier, we provide the following express warranties subject to the following terms and conditions:
    • We will refund or replace the product as the case may be (with us or you deciding and determining the action to be taken according to whether the failure is major or non-major, as stated above) in the circumstances and to the extent required under the Law if the product you receive does not match the sample or description, is substantially unfit for its intended or disclosed purpose or is not of acceptable quality (as defined in the Law), is unsafe, or if the alleged issue with the product is such that a reasonable consumer aware of the issue would not have acquired the product.
    • Where a refund or replacement is to be provided under the terms of this warranty, we may to the extent permitted under the Law require the return of the product to us before refunding or replacing it. We will not pay for, or reimburse you for, any shipping costs to return the original product to us.
    • Replacement products are subject to the same warranties as the original.
    • You must retain your proof of purchase for any manufacturer warranty claims.
    • Refunds will be issued by direct deposit, cheque or PayPal at our discretion.
  • In order to obtain these remedies:
    • You must notify us within a reasonable time of supply of the goods. In this context a 'reasonable time' is from the time of supply until a time that it would be reasonable to expect the relevant failure to become apparent, considering the nature of goods. In many cases this will be 7 to 14 days, but in some circumstances may be longer. Please contact us via the help centre. Once contacted we will advise you of the best way to return any products. We may not accept products returned without a Return Authorisation Number.
    • Except if and to the extent the Law requires otherwise, replacement of products or refund and reimbursement of freight costs will not be made until the original product is received by us and your claim verified.
    • We aim to process refunds and replacements within 28 days of receipt by us of the original product.
    • We will not refund or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.
  • Goods that develop a defect after first use may also be covered by manufacturer warranty. You may also wish to contact the manufacturer regarding returns and repairs.

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Links to third party websites

  • The Website may include links to other websites, content or resources. These linked websites, content or resources may be operated by third parties and we may have no responsibility or control over them. The existence of these links does not imply that we endorse the linked website, content or resource. You acknowledge that we have not reviewed any of these third party websites, content or resources and we are not responsible for the material contained therein.

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Intellectual property

  • We reserve all intellectual property rights, including but not limited to, copyright in material and/or services provided by us. Nothing in the agreement gives you a right to use any of our marketing material, business names, trademarks, logos, domain names or other distinctive brand features.
  • Other trade marks used on the website that belong to third parties are used with permission and remain the intellectual property of the third party.
  • You may not modify or copy the layout or appearance of the website nor any computer software or code contained in the website. You may not decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the website.
  • If you correspond or otherwise communicate with us, you automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and distribute the content of your correspondence or communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on our website and developing your ideas and suggestions for improved products or services we provide.

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Transfer and Assignment

  • In the event that we merge, sell or otherwise change control of our business or this website to a third-party, we reserve the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that we have collected from you and any agreements we have made with you.

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Indemnity

  • You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this agreement.

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Force majeure

  • We shall not be liable for any delay in performing any of our obligations under this agreement if such delay is caused by circumstances beyond our reasonable control.

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Applicable law

  • This agreement will be governed by and interpreted in accordance with the laws of Queensland, Australia. You irrevocably submit to the non exclusive jurisdiction of the courts of the State of Queensland, Australia.
  • If any part of this agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this agreement and the severed part will not affect the validity and enforceability of any remaining provisions.

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Waiver

  • If we do not exercise or enforce any right or provision under this agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this agreement will only be effective if it is in writing and signed by us.